Frequently Asked Questions

You can turn unstructured open ended data into something more visual and more meaningful using Infomous Word Clouds or using Cluster Maps.
Infomous Word Clouds provide a visual representation of open ended feedback.
• Words that occur more frequently appear larger
• Words that appear together most often are connected with lines and form ‘clouds’ which are indicative of a common theme or related content.
Text clustering produces a heat map with related themes categorised into groups. With text clustering, you can identify themes that exist in your unstructured text data, the percentage of comments falling into that theme and the extent to which the themes are positive or negative.
Have your open text feedback in one sheet of an Excel™ spreadsheet in one or more columns. Only the first sheet will be updated. In the first row (the header row), name the column. You can also include any categorical data for use in filters in other columns. Save the Excel™ file. Login to your account and you will see your WordyUP library. Click on a new card to start a new listing, give it a descriptive name and select the file you want to upload from your computer. Your new listing will now appear in the library. If you have a paid license, you can also use the quick clouds function instead of selecting a file to upload.
Click on the listing you want to view. It will come into focus and all other listings will be greyed out. The default selection for a listing is Word Clouds. Click on the arrows on the left or right hand side of the Word Clouds button to switch between presentation methods.
Our Word Clouds provide you with the unique ability to interactively explore your free text content using dynamic filters, highlighting key words and drilling down into themes. It is the right tool for exploring your feedback dynamically. Sentiment clustering is run once and allows you to quantify themes and determine if they are positive or negative. Together, these tools offer a great solution for all your open ended text analysis needs.
• Click on a word – this will bring up a list of the open ended of text content that contains that word
• Double click on a word – this will move the word to the middle of the page and create a new cloud from open ended content that contains this word. Use this to explore a theme
• Click on the cross next to a word – this will remove that word from the analysis and redraw the cloud.
• Hold your mouse just above the bottom of the word Cloud box – This will bring up some further menu options, including:
o Change the number of words shown in the cloud.
o Toggle showing groups (i.e. the cloud lines or just joining lines)
o Show or hide parts of speech – this will give you the option to remove Nouns, Verbs, Adjectives, Adverbs and Numbers. Once excluded the cloud will reform. The detault option is to show Verbs and Nouns
o Focused and Hidden – Press on the ‘+’ symbol to bring up a text box. Enter a target word and a new cloud will form with content that must contain that word. You can use combinations of words

• Mouse over the heat map and a group of five words will be highlighted – these words belong to a single cluster.
• Click on a word to drill down, read comments and understand how they are related.
• The colour coding on each cluster indicates the sentiment skew (positive or negative) or each work.
• You can use other options at the bottom of the heat map to manipulate the heat map.
Our analysis engine reads the comment and scores it as very negative to very positive based on the language and words used. When presented in the cluster map, the colour of the word group reflects sentiment of the comments from most negative (bright red) to most positive (bright green).
It depends on your license. If you do not have a paid license, you can create one listing containing a word cloud only. The more you pay the more listing and features you get to create.
You can click on the listing you want to share, and click on the ‘Share’ link on the bottom right hand corner. They will have to sign-up for a WordyUP viewer account in order to see the cloud.
A cloud library makes it easier for everyone to manage listings that are being shared.
It’s our Twist of Lime logo. To remove it, upload your own logo instead.
Under the configure menu, you have options including creating a user name and password as well as registering one or more IP addresses. An IP address is like the ZIP code for your PC and you can find out what it is searching in Google for ‘My IP address’. Please be aware your IP address may change, making the cloud inaccessible. This feature is best for users with static IP addresses.
As long as you have an active account, we’ll keep your clouds active and ready to access. If you cease to pay for your account, we’ll delete your clouds after 3 days. Please consult our terms and conditions.
This can happen for a variety of reasons including browser compatibility issues. Most importantly, to use the clouds, you need to have flash installed. This should be the case for most modern browsers, but you might have problems on an iPad. The clouds will attempt to render in a simpler version, but may look…strange.
Only the cloud creator and those you have shared the cloud with can see the information. Your uploaded data is securely stored. If you decide to discontinue to your account, your cloud data will be deleted within 3 days and cannot be recovered.
The first row of your Excel, which has the variable title, should not have any unusual characters such as @, &, or ','. This can cause the load to read incorrectly. Best to stick to plan letters, lower or upper case.
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